Managed IT Services

Managed Services is a modern alternative to old-school computer break-fix services. Managed Services focuses on proactive monitoring and management of computers instead of waiting for devices to fail and then scramble to fix them. It’s a philosophical change in the way that businesses manage there computer desktops, servers, network, and IT infrastructure.

 

Which methodology are you using?

If you answer “no” to any of the following questions, it appears you are utilizing a break-fix methodology and may benefit from a managed service methodology.

• 1. Do you find out immediately if your data back-up fails to run?
• 2. Do you know if your server and desktops anti-virus stops functioning correctly and are no longer protecting your systems?
• 3. Are you aware of which PCs are running out of disk space or memory, affecting user performance?
• 4. Do you know which of your computers are behind on security patches?
• 5. Do you only speak to your computer repair company when something breaks?
• 6. Are you aware of which equipment on your network is aging and might need replacing in the near future so you can budget for that?

 

We will show Your Inventory of Network Devices Who’s Boss (that’d be you)

Managing your IT is moments away from getting a heckuva lot easier. Devices, software, cloud services, user info—check, and there’s even more: find insights quickly, automate your scans, customize your reports. Like a boss. We hope your network is ready. Or networks—got multiple remote sites, clients, activities you need to service? Done. Wasn’t that easy?

Once your download is complete, you can follow the easy instructions below to get it up and running. Don’t stop there, though: below you’ll find a number of resources we’ve hand-picked from our Knowledge Base and community to make sure your inventory use is easy and quickly meets the needs of your organization.

How can Managed Services help your business?

With proactive network monitoring and maintenance, patch management, and desktop optimization performed on a regular basis, you will notice a tremendous difference in operations. You will reap the benefits of preventing fires, rather than fighting them. These are some of those benefits;

• Increased operational efficiency and less downtime by discovering and fixing problems before they can negatively affect your business.
• Reduced operating costs with a flat-fee subscription model allows for cost-effective access to enterprise-level support.
• 24/7/365 computer and network monitoring provide an additional level of comfort, security, and peace of mind.
• IT vendor relationship management, such as those related to the internet, phones, and web. This saves you time for other more important tasks.
• This allows you to focus on running your business, and not on technology.

 

What are the responsibilities of an MSP?

The Managed Services Provider assumes responsibility for remote monitoring, management, proactive maintenance, and problem resolution. This is usually performed on all IT systems, desktops, laptops, servers as well as the local computer network.

We have found that over time if you fall behind in keeping up with maintenance items such as backups, patches, and security, etc., odds greatly increase that you’ll face an IT outage that will hurt employee productivity, result in a loss of data or in revenue losses.

Why break-fix services is fading?

The Break-fix model focuses on repair and not on prevention. It also relies upon the customer to find and report problems, instead of specialized software platforms doing so.

A managed services provider can monitor, detect, and alert on many failure conditions. This is much more efficient than the break-fix methodology. It uses technology to manage technology. It enables smaller problems to be caught and resolved before turning into larger ones. In addition, repairs are handled faster and more efficiently.

For example, hard drives use a technology known as a predictive failure (or S.M.A.R.T. failure) to tell you a failure on a hard disk is imminent. With break-fix, you do not have any way to know that a hard disk is going to fail. This can result in unnecessary data loss and unplanned system downtime. On the other hand with Managed Services a S.M.A.R.T. failure would trigger an alert to the MSP well beforehand. This would allow the MSP to backup the data and replace the bad hard disk with less downtime and no data loss.

 

If you have any questions on Managed Services please call us. 

We are a Managed Services Provider that can review your network and determine whether your infrastructure and your network are running at peak performance.

After the analysis, a written report will tell you what steps you can take to improve your network.

 Please visit our website homepage for a list of other IT services we offer.